FAQs – Fab Heavy Parts

1. Do you sell second hand parts?

No, we do not sell second hand parts as we carefully source brand new parts of the best quality and make sure our prices are as competitive as possible so you have the option of buying new with a guarantee without spending much more than buying second hand.

2. Do you sell Reconditioned parts?

No, we do not sell reconditioned parts as we carefully source brand new parts of the best quality and make sure our prices are as competitive as possible so you have the option of buying new with a guarantee without spending much more than buying reconditioned items.

3. Are your parts good quality?

All of our excavator parts are sourced from a carefully selected list of suppliers. We take quality very seriously and all of our parts are fully interchangeable with the original.

4. I only have the size of the part, can you help?

Due to the huge amount of stock that we carry we do not keep sizes for parts, it is very simple for us to guide you to where the machines serial ( VIN ) number and part number are located and with these numbers we can easily locate and supply the part required.

5. I don’t know the part number that I need, can you help ?

Yes of course, provide us with your machine serial number, model number, part names and part numbers.

6. Do your parts come with a warranty?

Yes, all of our aftermarket replacement parts come with a warranty. Sorry that we don't offer any warranty for original parts. For more warranty info, please, see our Warranty Policy.

7. Can you deliver anywhere in US?

Yes.

8. Do you send goods overseas?

Yes we have accounts with all major shippers, FedEx, UPS, DHL, TNT etc., and also pallet focused shippers for bulk orders, enabling us to export worldwide. We just need your full address and zip / postal code.

9. Can I order parts and arrange collection with my own carrier?

Yes, that is fine, we can supply the weights and dimensions to enable you to arrange collection by your own carriers.

10. How long will it take to send my parts?

Estimated delivery time to the USA: 3-5 workdays;
Estimated delivery time to Canada, Mexico: 4-7 workdays;
Estimated delivery time to Australia: 4-7 workdays;
Estimated delivery time to South American countries: 5-10 workdays;

Estimated delivery time to European countries: 4-7 workdays;
Estimated delivery time to Asian countries: 3-5 workdays;

Estimated delivery time to African countries: 2 weeks.
Find more delivery info see our shipping policy.

11. Can I return parts?

Yes, please see our return policy.

12. Do you charge any taxes?

No, we don't.

13. How do I cancel an order?

Orders can only be cancelled within 2 hours of placing the order. It's best to chat or call our Online Order Team as soon as you realize you want to cancel the order. We can be reached at +1 833 716 1065
Available Monday to Friday
10:00 am to 6:00 pm EST

14. How do I contact Fab Heavy Parts?

Contact by Phone:

Want to order parts now? We can be reached by calling +1 833 716 1065

Available from 10:00 am to 6:00 pm EST, Monday to Friday.

Contact by Live Chat:

Need an answer quicker? Try our Online Chat Support by pressing the button at the bottom left of the page.

Live Chat is available from 10:00 am to 6:00 pm EST, 7 days a week.

Contact by Email:

You can submit a request form to send us an email.

Contact by SMS:

Send a text to 1-971-999-8065 for assistance.

Available from 10:00 am to 6:00 pm EST, 7 days a week.

15. How can I find a specific product for my heavy equipment or vehicle?

Search by Keyword or Part Number

Enter your search term(s) or part number in the search box at the top of the website and we'll do the rest. You'll see your results to in an easy to browse page.

Browse by Category

We have put thousands of parts into easy-to-browse groups and included links to them on the top of our Homepage and on the left side of each shopping page. Press the Categories button to see more product collections.

16. Where can I get the invoice for my order?

Please, download your invoice on your order page.

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